Account Troubleshooting and Login Errors
If you are having difficulty signing in or accessing your account, work through the steps below before contacting support. Most login issues can be resolved quickly without assistance.
I cannot log in
- Confirm you are signing in at webapp.1080motion.com or via the 1080 Control App
- Check that the username or email address you are entering is correct
- Ensure your email address has been verified on your account — unverified email addresses cannot be used to sign in
- Try resetting your password — see Resetting Your Password for instructions
I am not receiving the login code or verification email
- Check your junk or spam folder — automated emails are sometimes filtered
- Wait up to 5 minutes — delivery can occasionally be delayed
- Click "Resend code" or "Send a new code" on the sign-in screen to request a fresh code
- Confirm the email address on your account is correct under User Profile → Edit Details
- If using a work or organisation email, check with your IT team that emails from 1080 Motion are not being blocked
My account says it is not verified
Your email address must be verified before SSO login will work. Follow the full verification guide at Verify Email — Account Access.
I have been removed from my Organisation or lost access
Contact your Organisation's Admin user to have your access reinstated or your permission level reviewed. If you do not know who the Admin is, contact support.
My license has expired
Access is suspended when an annual software license expires. Contact the sales team to arrange renewal.
None of the above resolved my issue
Contact the 1080 Motion support team directly. Include your username, organisation name, and a brief description of the issue so the team can assist you as quickly as possible.