---
title: "Troubleshooting Connectivity"
slug: "troubleshooting-connectivity"
updated: 2024-12-05T15:24:35Z
published: 2024-12-05T15:24:35Z
canonical: "docs.1080motion.com/troubleshooting-connectivity"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.1080motion.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting Connectivity

## Bluetooth (Sprint & Quantum)

- Ensure you are within range of the machine. Walls, especially thicker walls, severely limits bluetooth range.
  - Bluetooth is also sensitive to disturbances. Check for nearby sources of radio waves such as WiFi routers  

and wireless speakers. But also poorly shielded power cables and microwave ovens can cause interference.
- If this is the first time connecting to machine, you may need to [Pairing](/v1/docs/pairing) it first.

## Wi-Fi (Sprint 2 & Cable)

- Ensure you are connected to the same Wifi network as the 1080 machine.
- Ensure that the wifi does not have *Client Isolation* enabled (sometimes also known as *AP Isolation* or *Guest Isolation*).  

This setting prevents the 1080 software from communicating with the sprint

> *Client Isolation* is a very common setting on public Wi-Fis in hotels and venues. Similarly, the 'Guest Network' setting on many consumer grade routers typically also have this turned on.
  - A workaround if the network settings cannot be changed is to use a mobile phone as a hotspot, or use a dedicated mobile router.  

This has the added benefit that it works in places where there is no other Wi-Fi.
- If the wifi require additional login or acceptance of terms (i.e. a landing page that opens in a web browser after connecting to the network),  

the sprint2 machine will not be able to connect to it.
- If the windows firewall was configured just now using the button in the connect machine dialog, the application need to be  

restarted for the setting to apply. This is a limitation in Windows.
- If, for some reason, the automatic firewall configuration does not work, the firewall rule has to be created manually.

```
# This powershell command creates a firewall rule that allows the 1080 software to scan for machines on the connected wifi network
New-NetFirewallRule -DisplayName "1080 Motion Device Discovery" -Name "TemDeviceDiscoveryRule" -Direction Inbound -LocalPort 5444 -Protocol TCP -Profile Any -Action Allow
```

## Generic

- If the software consistently fails to connect, then restarting the machine and/or the tablet can sometimes help.
- Check for software updates
  - Make sure 1080 software is the latest version
  - Make sure all windows updates are installed