--- title: "Account Troubleshooting and Login Errors" slug: "account-troubleshooting-and-login-errors" updated: 2026-05-22T02:57:09Z published: 2026-05-22T02:57:09Z canonical: "docs.1080motion.com/account-troubleshooting-and-login-errors" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.1080motion.com/llms.txt > Use this file to discover all available pages before exploring further. # Account Troubleshooting and Login Errors #### Account Troubleshooting & Login Issues If you are having difficulty signing in or accessing your account, work through the steps below before contacting support. Most login issues can be resolved quickly without assistance. --- #### I cannot log in - Confirm you are signing in at [webapp.1080motion.com](https://webapp.1080motion.com) or via the 1080 Control App - Check that the username or email address you are entering is correct - Ensure your email address has been **verified** on your account — unverified email addresses cannot be used to sign in - Try resetting your password — see [Resetting Your Password](/docs/account-troubleshooting-and-login-errors#) for instructions --- #### I am not receiving the login code or verification email - Check your **junk or spam folder** — automated emails are sometimes filtered - Wait up to 5 minutes — delivery can occasionally be delayed - Click **"Resend code"** or **"Send a new code"** on the sign-in screen to request a fresh code - Confirm the email address on your account is correct under **User Profile → Edit Details** - If using a work or organisation email, check with your IT team that emails from 1080 Motion are not being blocked --- #### My account says it is not verified Your email address must be verified before SSO login will work. Follow the full verification guide at [Verify Email — Account Access](https://docs.1080motion.com/docs/account-access). --- #### I have been removed from my Organisation or lost access Contact your Organisation's **Admin user** to have your access reinstated or your permission level reviewed. If you do not know who the Admin is, contact support. --- #### My license has expired Access is suspended when an annual software license expires. Contact the sales team to arrange renewal. > **sales@1080motion.com** --- #### None of the above resolved my issue Contact the 1080 Motion support team directly. Include your **username**, **organisation name**, and a brief description of the issue so the team can assist you as quickly as possible. > **support@1080motion.com**